About the Role
- Outreach Client Success Specialist (Survey Engagement Specialist)
- Contract until June/Dec 2026 (yearly renewable)
- Working Hours: Mon-Fri
- Central : Havelock Road / Newton
Key Responsibilities:
- Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction
- Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates
- Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency
- Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data
- Data Analyti...
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