About the Role
Role Purpose
The Managed Services Senior Manager is responsible for owning and scaling the recurring revenue engine by ensuring stable, high-quality, and continuously improving day-to-day operations for all managed services customers.
This role safeguards renewals, long-term outsourcing contracts, and operational SLAs by delivering reliable service, driving customer adoption, and enabling operational efficiency. It ensures that managed services operate as a profitable, predictable, and scalable business line, not just a support function.
Key Responsibilities
1. Managed Services Operations Ownership
- Oversee end-to-end delivery of all managed services engagements, including renewals and headcount-based outsourcing contracts.
- Ensure 24/7 operational readiness (where applicable) across...
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