Managed Services Consultant

Job Description

You will collaborate with your portfolio of customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, consulting on best practice strategies, and offering hands‑on assistance. You will respond to reactive requests and offer proactive recommendations, ensuring your customers realize ongoing value from their service subscription and see the Managed Services team as an extension of their own.

Responsibilities

• Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business
• Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available
• Maintain product expertise across the Zendesk product line
• Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products
• Delegate c...