Full-time
Major Incident Lead — ITIL 4, Remote Support
Posted by TE Connectivity • hermosillo, hermosillo, Mexico
About the Role
TE Connectivity is looking for a Major Incident Manager in Hermosillo, Sonora. The successful candidate will manage and coordinate the resolution of major incidents to minimize business disruption while adhering to ITIL 4 best practices. Responsibilities include incident handling, stakeholder communication, and leading root cause analyses.
Applicants should have 2-3 years of relevant experience, advanced English, and familiarity with ITSM tools like ServiceNow. The position offers a hybrid work model.
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