Mainframe Production Support

Position Description:

We are seeking a Mainframe Production Support Analyst to provide ongoing support and maintenance for critical mainframe applications in a 24/7 environment. The role involves monitoring batch and online jobs, troubleshooting production issues, performing root cause analysis, and ensuring system stability, performance, and availability.

Location - Downtown Toronto (Hybrid - 4 days office and 1 day remote)

Your future duties and responsibilities:

• Monitor and support mainframe batch and online applications (COBOL, JCL, DB2, CICS, z/OS).
• Troubleshoot production issues, perform root cause analysis, and ensure timely resolution.
• Manage incident, problem, and change management activities with clear communication to stakeholders.
• Execute and validate batch cycles, job restarts, reruns, and performance tuning.
• Provide 24/7 or on call support, responding quickly to critical system aler...