About the Role
Job Description:
Responsibilities:
Advanced Mac OS Support Provide Tier 2/3 technical support for Mac OS environments, addressing issues with operating systems, hardware, software, and configurations. Perform Mac OS installations, upgrades, and patching, ensuring that endpoints meet corporate security and compliance standards. Configure and manage Mac-specific settings, preferences, and security features to support user productivity and data protection. Hardware Troubleshooting And Support: Diagnose and repair hardware issues for Macs (desktops, laptops) and related peripherals (monitors, docking stations, printers, etc.). Assist with setup, deployment, imaging, and lifecycle management of Mac devices. Liaise with vendors and third-party service providers for hardware repairs and warranty claims. Mobile Device Integration. Support Apple mobile devices (iPhones, ...