Full-time
Loyalty Program Specialist/Manager
Posted by VCC Link, Inc. • taguig, national capital region, Philippines
About the Role
We are looking for a Loyalty Program Specialist/Manager who sits at the intersection of product innovation, data, and customer experience , focused on driving customer engagement and retention . You will own the creation and optimization of a rewards ecosystem across our products, collaborating closely with teams in Marketing, Data, Finance, and Product .
What You’ll Do:
- Help design and improve the loyalty program and customer reward structure.
- Use data to build and optimize customer journeys and automated triggers for member milestones.
- Increase engagement and reduce churn by curating high-value rewards and benefits.
- Monitor key metrics like retention and engagement rates.
- Conduct market research and consumer insights to keep the program competitive.
- Work with cross-functional teams to align strategy with execution for loy...
Ready to Apply?
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