Loyalty Manager

The Job in a Nutshell

We're looking for a Loyalty Manager to be a part of our Loyalty VIP team here in Latin America. You'll work closely with the head of Loyalty & VIP as an integral member of our collaborative and supportive leadership team. In this role, you'll have real ownership of the VIP journey while staying hands on shaping strategy, building meaningful customer relationships, and using data to create premium experiences that drive long term loyalty.

A Sneak Peek into Your Role

• Identify and develop VIP customers across Latin American markets.
• Design and implement strategies to drive VIP retention, engagement, and lifetime value.
• Segment customer bases to support targeted VIP and loyalty initiatives.
• Build and maintain strong, professional relationships with VIP customers.
• Act as the primary point of contact for VIP queries and escalations, including outside standard business hours when required.
• Deliver ...