Loss Analyst II

Description

• Assist leadership in onboarding tasks to include access requests and peer setup. Act as the Subject Matter Expert (SME) and the process trainer of the Collections and Loss Management Team, and support team objectives by means of effective quality monitoring and the efficient dissemination of information relevant to the process. Support and participate in training of New Hires. Assign evenly distributed workload to level I and II analysts. Provide constructive process feedback for possible procedural improvements. Act as SME by sharing knowledge of policies and procedures through the organization
• Perform routine administrative functions (complexity increases proportionally with days balance outstanding). Answer emails received from internal and external customers within service level agreements while providing the best possible experience. Complete high level administrative duties to include Losses and recoveries reporting, informative reporti...