Description
Key Responsibilities May Include:
Lead and mentor the Logistics Execution Analysts and Coordinators, driving continuous improvement in logistics processes.Collaborate with commercial teams to ensure the highest levels of customer service and satisfaction across the region.Analyze root causes of customer service failures, implementing cross-functional action plans to minimize risks and improve reliability.Oversee transporter performance, working with the Carrier Management team to monitor and enhance day-to-day service quality.Act as the logistics key point of contact for internal and external customers, providing essential support for seamless operations.Drive improvements in logistics execution, identifying and implementing strategies to optimize operations and reduce costs.Ensure effective communication and coordination with other departments to maintain operational excellence.