Logistics & Freight Forwarding - Customer Service Representative

We are looking for a friendly, organized, and dependable Customer Service Representative to join our growing international relocation team. This role supports customers who are moving overseas and need guidance throughout the process.

You will start by handling import shipments and, over time, cross-train into export coordination as well. We provide structured training and ongoing support to help you succeed.

Responsibilities:

• Coordinate international household goods shipments (starting with imports)
• Communicate with customers via phone and email to guide them through the moving process
• Answer questions about shipping timelines, documentation, and customs regulations
• Calculate final charges and review shipment details accurately
• Convert measurements (e.g., kilograms, cubic meters, centimeters)
• Stay organized while managing multiple active files at once
• Follow up with customers to ensure a smooth and...