LM007: Service Agent II

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

General job description:
• Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Types or otherwise prepares various operations reports.
• Handles customers with packages in cage.
• Maintains and audits records and f...