Live Receptionist

The Live Receptionist provides frontline support for multiple U.S. clients, managing a high volume of inbound calls (150+ per day) . This role requires precise script adherence, a polished and friendly tone, excellent multitasking skills, and the ability to switch quickly between different client accounts while maintaining accuracy and professionalism.

The ideal candidate is calm, fast, articulate, and maintains consistent quality across all interactions.

a. Main Duties and Responsabilities

• Handle 150+ inbound calls per day across multiple client accounts.
• Deliver warm, friendly, and polished white-glove service.
• Follow scripts strictly while keeping the conversation natural and professional.
• Identify customer needs and provide correct next steps (scheduling, transferring, gathering info).

CRM Navigation & Documentation

• Navigate CRM systems (Genesys preferred) while speaki...