Live Chat Customer Support

About Wayex
Wayex is a premier global cryptocurrency platform operating across two major brands:
Wayex Global
and
Wayex Australia
. We are a fast-growing startup dedicated to bridging the gap between traditional finance and the digital asset economy. We are seeking a reliable, tech-savvy, and professional Customer Support Specialist to join our frontline team.

The Role
As the face of Wayex, you will be the first point of contact for our Australian and global user base. This is a high-impact role where you will manage real-time interactions, collaborate with internal departments, and resolve complex technical inquiries. You aren't just answering chats; you are a product advocate and a guardian of our users' security.

Key Responsibilities

• Customer Excellence:
  Provide sophisticated, smart support via live chat and email. You will manage technical tickets, including deposit delays (Fiat/Crypto), network errors, and Wayex Card troubleshooti...