Licensing Operations Specialist

Job Summary:

Providing an exceptional customer experience is at the core of everything you do. The
Microsoft Licensing Specialist
will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and client customers to create a seamless experience.

Job Responsibilities:

• Highly responsive.
  Ensure quotes, licensing contracts and orders are completed
  accurately and in line with established SLA's
• Provide proactive communication to stakeholders on the status of contracts, quotes and orders
• Ensure customer compliance of contractual and licensing obligations
• Creation, submission, and confirmation of contracts and orders
  , including the invoicing of Microsoft orders
• Provide timely resolution
  of purchase order pricing, quoting or contract discrepancies
• Manage Return Merchandise Authorizations ...