Licensing Consultant

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: Looking for Licensing ConsultantLocation: Perth, AustraliaSalary Range: ,- , (Annual Gross)Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesRoles and Responsibilities:Provide leadership of daily IT service operations across all ITSM domains, ensuring services remain stable, reliable, and effectively governed.Manage Incident and Major Incident processes end-to-end, ensuring quick restoration, high-quality communication, collaboration across resolver groups, and detailed RCA outcomes.Lead Problem Management initiatives including root cause analysis, trend assessment, and implementation of permanent remediation strategies.Oversee Request Fulfilment processes, catalogue structure, workflow alignment, and improvements to user experience and automation.Own and govern Change Management including CAB leadership...