Full-time
Level 3 Helpdesk Technician Montreal
Posted by ExperTech Recruiting • montreal, qc, Canada
About the Role
Join a well-established organization as a Level 3 Helpdesk Technician in Montreal, providing onsite support focused on Microsoft 365 and advanced endpoint management. Your expertise will enhance user experience across multiple sites.
This fully onsite role demands extensive experience in Helpdesk or IT Systems Administration, emphasizing support for complex technical issues. You will manage Microsoft 365 environments, troubleshoot active directory settings, and oversee endpoint deployment using tools like SCCM and Intune. This position also entails maintaining a structured knowledge base and collaborating with internal teams.
Key Responsibilities:
• Provide advanced Level 3 helpdesk support across the organization
• Administer Microsoft 365 and troubleshoot Active Directory
• Manage endpoint lifecycle using SCCM and Intune
• Support remote connectivity solutions for users
• Document procedures and contribute to knowledge managemen...
This fully onsite role demands extensive experience in Helpdesk or IT Systems Administration, emphasizing support for complex technical issues. You will manage Microsoft 365 environments, troubleshoot active directory settings, and oversee endpoint deployment using tools like SCCM and Intune. This position also entails maintaining a structured knowledge base and collaborating with internal teams.
Key Responsibilities:
• Provide advanced Level 3 helpdesk support across the organization
• Administer Microsoft 365 and troubleshoot Active Directory
• Manage endpoint lifecycle using SCCM and Intune
• Support remote connectivity solutions for users
• Document procedures and contribute to knowledge managemen...
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