Level 2 VoIP Support Engineer

This is a remote position.

Our client is looking for a dedicated L2 VoIP Support Engineer that maintains good relationships with the client, team, and co-workers to be effective in carrying out the work description of the position.

Responsibilities:

• Diagnosing and rectifying SIP and PBX related voice faults
• Managing customer and reseller faults and service requests through our ticketing system
• Escalating faults to upstream carriers
• Providing accurate and timely advice and issues resolution for our customers
• Assisting customers with adds moves and changes.
• Documenting processes and systems for the benefit of other team members
• Assisting clients and partners when deploying new voice solutions
• Mentoring and coaching team members to improve the customer experience.

Attributes:

• You will be a motivated, self-starter who has excellent written and spoken English (you will be de...