Level 2 Technical Support

Work Schedule: Pacific Standard Time - could be Before, During, or After business hours in Canada.

Work Arrangement: Fully Remote (Work From Home)

Employer: An MSP company located in Vancouver, Canada

Overview

The Level 2 Technical Support is responsible for providing high-quality technical support to clients through phone, email, and remote troubleshooting. This role requires strong problem-solving skills, attention to detail, and the ability to resolve incidents efficiently while delivering an exceptional customer experience. The technician will support, maintain, and document systems, networks, and hardware, while collaborating with third-party vendors and staying updated with industry advancements.

Key Responsibilities

• Receive and respond to client calls and emails requiring quick analysis and resolution.
• Accurately manage and resolve reported incidents in a timely manner.
• In...