About the Role
Summary
We are seeking a Level 2 Support Engineer to serve as a technical anchor for our Help Desk — someone who balances strong technical execution with an ownership mindset and a commitment to process improvement.
This role is ideal for a strong generalist who thrives in a Microsoft 365–centric environment, handles 10+ tickets per day, and leads by example in a fast-paced MSP.
Key Responsibilities
Advanced Technical Support & Escalation
Serve as a primary point of contact for customers, resolving intermediate and complex support issues.
Manage and troubleshoot Microsoft 365 tenants, including:
Exchange Online
SharePoint
OneDrive
Licensing and permissions
Administer Entra ID (Azure AD):
Group and role management
Conditional Access
SSO configuration
MFA enforcement and trou...
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