Level 2 Service Desk Engineer

Job Title:
Level 2 Service Desk Engineer

Type:
Full-Time, Remote

Working Hours:
Mondays - Fridays 7:00 am - 4:00 pm Philippine Time

Compensation:
$1,500 - $2000 USD per month (salary based on assessment)

About The Company
Our client is a leading Managed Services Provider (MSP) delivering innovative IT solutions and services. Our focus is on helping organizations transform their IT environments, improve business operations, and enhance security. Join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients.

Job Description
The Service Desk Engineer – Level 2 is responsible for administering elevated level 2 support for all client problems and service tickets that are received to the standard help desk business queue.

Duties/Responsibilities

• Provide assistance to the helpdesk team on triage and prioritizing of all new tickets received to the...