About the Role
Level 2 IT Support Engineer
📍 Darwin CBD | 12-Month Contract | Onsite (Mon–Fri)
We are seeking an experienced Level 2 IT Support Engineer to provide onsite technical support in a structured enterprise environment. This is a 12-month contract with strong extension potential.
Key Responsibilities
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Provide Level 2 support for incidents and service requests
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Manage tickets end-to-end (resolution & documentation)
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Support Windows 10/11 and Microsoft 365
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Administer Active Directory and Azure MFA
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Support mobile devices (Android & Apple)
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Manage devices via Intune/SCCM
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Troubleshoot hardware, network connectivity, and print devices
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Support voice and video conferencing platforms
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Ensure SLA adherence
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