Level 2 IT Engineer

Job Description

RESPONSIBILITIES & TASKSWork on and resolve Helpdesk TicketsDelight our Clients with a Friendly, Quick and Helpful ExperienceProvide the Client with advanced remote troubleshooting and resolutionRemote & onsite Hardware Maintenance and SupportUse our Ticketing System to work on and resolve Helpdesk Tickets & Service RequestsManaging and recording all work though our Ticketing SystemEnsure that Client Documentation in well maintainedSplit tickets that have several issues into their own individual ticketMake sure that tickets aren’t “stale” throughout the processReview RMM dashboard and apply remediation actions as indicated by our ProcessesReview regularly scheduled/automated actions as indicated by our ProcessesFrom time to time the projects team will need additional resource to help deliver projects either onsite or remotely. When opportunities arise the Level 2 IT Engineer may be required to help with project deliveryEscalate ti...