Full time
Level 1 Technical Support Engineer - 6-month fixed term contract
Posted by Philips • Paris, Île-de-France, France
About the Role
JOB DESCRIPTION Managing and answering queries and complaints from installed customers Performing a preliminary diagnostics and identification of the issue Troubleshooting network, hardware or configuration issues Following up and updating customers per phone or email Escalate and collaborate complex issues to Level 2 support team Escalate to suppor...
Job Title
Level 1 Technical Support Engineer - 6-month fixed term contractJob Description
Seeking a highly skilled coordinator to join our Professional Services (PS) team. Position is responsible for providing Technical Support to our International customers – Europe, Middle-East, Asia-Pacific, reporting to the Director of Professional Services, International. No on call during outside office hours needed for this position. 24/7 is achieved via our France and US support desks.
The position is based in Paris, France.
Your role:
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