Level 1 System Support Engineer

Mindbridge is a fast-growing, English-language Business Process Outsourcing (BPO) company, primarily based in Pakistan, serving global clients in tech, telecom, finance, retail, and transportation by managing their customer care, back-office, and sales operations. They pride themselves on cost-effectiveness, high-quality service, innovative tech use (like AI), and being an industry leader in their country, handling millions of customer interactions and aiming for seamless global connectivity.

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Role Overview

The Level 1 System Support Engineer will be the first point of contact for technical issues. This role is responsible for troubleshooting and resolving basic IT problems, ensuring smooth day-to-day technical operations, and escalating issues where necessary.

Key Responsibilities

Technical Support & Troubleshooting

• Provide
  first-level support
  for hardware, software, and network-related issues.
• T...