Level 1 Support Analyst

Overview

We create and deliver technology and business solutions that help organizations grow, innovate, and transform. With over 3,000 people in 21 countries, we operate across Strategy & Governance, Product Design & Growth, Software Engineering, Data Analytics & AI, Cloud & Enterprise Platforms, Cyber Security, Banking Technology Solutions, Smart Industrial Solutions, and Life Sciences Solutions.

As part of our commitment to building a better world, CBTW allocates 3% of our 2025 revenue to support education projects within and around our communities. This contributes to a brighter future for our teams, our partners, and our shared planet.

Responsibilities

• Handle inbound calls, tickets, and alerts from business and end-user customers.
• Provide first-line technical and customer support in a fintech environment.
• Troubleshoot basic technical issues by following documented playbooks and runbooks.
• Manage c...