Level 1 Service Desk Analyst

• Initial short term assignment (1-3 months)
• Geelong offices
• Immediate Start

Green Light is on the lookout for a Level 1 Service Desk Analyst to provide services with our consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries.

Excellent customer service is the primarily focus for this team as well as exceptional communication skills.

Responsibilities:

• Provide End User’s with a high level of Customer Service throughout all communications such as initial contact
• Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
• Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests
• All possible attempts should be made to resolve all res...