Learning Experience Specialist

Job Title
Learning Experience Specialist & Editor

Purpose of the role
The Learning Experience Specialist & Editor supports the continuous innovation of the Customer Learning & Knowledge Experience by exploring, testing, and incorporating pedagogical, editorial, UX‑writing and learning‑technology best practices. The role contributes to the design and delivery of high‑quality learning and knowledge solutions by ensuring content is clear, consistent, accessible, and aligned to user‑experience principles.

In addition to editing customer‑facing content to plain‑English standards, the role helps maintain editorial frameworks, terminology and style guidance, and ensures content is structured and prepared for localization, machine‑translation and AI‑enabled workflows. The specialist collaborates closely to drive content clarity, linguistic consistency and overall learning impact across CLS.

Business Understanding
Business & Organizational Awareness