Learning & Development Head

Role Overview

The Learning & Development Head is responsible for designing, implementing, and continuously improving a scalable learning and capability development strategy that supports operational excellence and workforce growth within a technology-driven environment.

This role focuses on translating complex operational processes, technical workflows, and business procedures into structured learning experiences that accelerate employee readiness, improve performance, and strengthen long-term organizational capability. Working closely with operational subject matter experts and business leaders, the Learning & Development Head will establish learning frameworks, competency models, and training pathways that support onboarding, upskilling, leadership development, and continuous improvement initiatives.

Reporting directly to senior leadership, this position partners closely with Operations, Human Resources, and other business functions to...