Learning Development Director

Overview

Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals.

Responsibilities

• Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals.
• Analyze trends, performance data, and industry benchmarks to identify training needs and recommend innovative solutions.
• Design and oversee training programs, including onboarding, leadership development, customer service training, and upskilling for call center agents.
• Leverage modern learning technologies such as e-learning platforms, microlearning, and blended learning approaches to ensure training effectiveness.
• Ensure training materials are updated, relevant, and engaging, focusing on soft skills, product knowledge, and process improvements.
• Lead, mentor, and develop a team of training specialist...