Learning Development Director

Strategic Planning

- Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals. 

- Analyze trends, performance data, and industry benchmarks to identify training needs and recommend innovative solutions. 

Program Design & Delivery

- Design and oversee training programs, including onboarding, leadership development, customer service training, and upskilling for call center agents. 

- Leverage modern learning technologies such as e-learning platforms, microlearning, and blended learning approaches to ensure training effectiveness. 

- Ensure training materials are updated, relevant, and engaging, focusing on soft skills, product knowledge, and process improvements. 

Team Leadership

- Lead, mentor, and develop a team of training specialists, instructional designers, and facilitators. 

- Foster a coll...