Learning and Quality Knowledge Technical Director

Role Overview
The Director – Strategy, Governance, Quality, Knowledge, and Learning is a senior leadership role responsible for defining and executing an integrated enterprise strategy that aligns IT Service Management (ITSM), Knowledge Management (KCS), Learning & Development (L&D), and Quality to measurable IT and business outcomes.
This role provides leadership through multiple layers of management and senior professional staff and operates at scale across large business units, multiple markets, and global sites. The position plays a critical role in enabling operational excellence, service reliability, workforce capability, and continuous improvement across enterprise IT support and operations.
Key Responsibilities:
Strategy & Governance
Define and drive an integrated strategy for Quality, Knowledge, and Learning aligned to enterprise IT and business priorities.
Establish and maintain governance frameworks for ITIL, KCS, and L&D standards, ensuring consistent adop...