Lead - Technical Training

Company Description

Sutherland Global Services is a global business transformation company offering an integrated set of back‑office and customer‑service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries. We focus on delivering results that businesses can see, resulting in improved experiences for their customers. As a Trainer, you will deliver and evaluate soft and technical skills training on all aspects of client training.

Job Description

You are expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand ne...