Lead Technical Support Engineer

About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $40,000–$50,000 Location: Remote Role Responsibilities Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform. Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. Consolidate insights and make recommendations about product areas needing improvement. Build talent-facing documentation to address common questions in our support queue. Maintain enthusiasm and positivity while writing replies in near-perfect English. Qualifications Must...