Lead Technical Field Engineer
Posted by Unisys • Canberra, Australian Capital Territory, Australia
About the Role
What success looks like in this role:
Provide technical IT support to federal government and their support staff via telephone, email, face to face and remotely.
Provide excellent support both verbally and written
Stakeholder and relationship management of customers at various levels.
Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals.
Windows Operating System (OS) and 365 system build, preparation, and administration.
Queue management via the department’s service management tool, resolving Incidents and Service Requests.
Compiling and troubleshooting issues before engaging with internal support teams for resolution.
Training of new staff to ensure consistency in expectations and service delivery.
Involvement in performance and learning and development discussion
Contributing to service improvement ...
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