Full-time
Lead Service Manager (ITIL)
Posted by Lorien • Coventry, West Midlands (County), United Kingdom
About the Role
Lead Service Manager (ITIL)
£65,000 - £90,000 + Car Allowance + Bonus (up to 20%) + Pension
Hybrid Working (2 days office / 3 days home) - Coventry or Manchester**
Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership of IT service quality for a key business directive - covering internal technology teams and a portfolio of third-party vendors and partners.
This is a genuinely business-facing role. You'll be the trusted point of contact between business stakeholders and IT, holding vendors to account on performance, driving service improvement (reactive and proactive), and ensuring commercial commitments - contracts, renewals, SLAs - land on time and deliver value.
What you'll be doing
- Owning service quality end-to-end ac...
£65,000 - £90,000 + Car Allowance + Bonus (up to 20%) + Pension
Hybrid Working (2 days office / 3 days home) - Coventry or Manchester**
Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership of IT service quality for a key business directive - covering internal technology teams and a portfolio of third-party vendors and partners.
This is a genuinely business-facing role. You'll be the trusted point of contact between business stakeholders and IT, holding vendors to account on performance, driving service improvement (reactive and proactive), and ensuring commercial commitments - contracts, renewals, SLAs - land on time and deliver value.
What you'll be doing
- Owning service quality end-to-end ac...
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