Lead Quality Engineer

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI‑powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high‑growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real‑time conversation insights help contact center leaders coach better and improve every interaction.

What You’ll Do

• Serve as the company‑wide leader for quality engineering, shaping how quality is built into Replicant’s platform, championing a high bar across teams, and driving the practices and execution that make it real.
• Lead, mentor, and support a team of 5 AI‑enabled QA Engineers,...