Lead Quality Engineer - AI

**This is a Hybrid role requiring 2 days a week in a Wolters Kluwer office**

We are seeking a Lead AI Quality Engineer to ensure the quality, reliability, and trustworthiness of AI-powered product experiences in Wolters Kluwer Tax and Accounting. This role goes beyond validating that buttons click—you will design tests that confirm the system behaves correctly, measuring retrieval accuracy, citation correctness, and overall alignment of responses with user intent. You will be a key contributor in helping us deliver a system customers can trust.

Key Responsibilities:

· Design and implement evaluation harnesses to measure retrieval accuracy, citation correctness, response quality, and overall system behavior

· Develop automated tests for APIs, ingestion pipelines, and chat workflows

· Collaborate with developers and product managers to define quality metrics (accuracy, latency, cost, hallucination rate)

· Analyze logs, tr...