Lead Logistics Customer Experience Manager

Job Purpose/summary: Lead the Global GSC LLP Pillar as a strategic competency center, driving transformation, continuous improvement, and operational excellence across LLP. Accountable for building a globally aligned organization that ensures consistent service delivery while embedding The Maersk Way in all GSC operations.

Key Responsibilities

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching and support to ensure delivery against KPIs.
• Oversee origin and destination activities and ensure operational execution meets service standards.
• Champion The Maersk Way principles in team behaviors and decision-making.
• Be accountable for the full customer experience across the LLP value chain, from origin to destination.
• Act as the escalation point for service issues and dri...