Lead Knowledge Management

We're hiring: Lead Knowledge Management Analyst (Remote, US Hours)

Join a fast-growing tech company helping businesses navigate complex challenges through smart, scalable software solutions. We're looking for a Lead Knowledge Management Analyst to elevate how knowledge is created, managed, and delivered across teams and customers.

What we're looking for

A tech-savvy knowledge management professional who can own product documentation end-to-end while guiding contributors and driving best practices. This is an individual contributor role with leadership and strategic influence.

What you'll do

• Lead and review product documentation and knowledge base content

• Drive knowledge management initiatives across Product, Engineering, Support, and Customer Success

• Use AI tools to improve content quality, searchability, and knowledge delivery

• Identify content gaps, audit existing documentation, and implement KM best pr...