Full-time
Lead IT Service Delivery Manager (EUC)
Posted by SYSGEN RPO • Quezon City, National Capital Region, Philippines
About the Role
Qualifications:
- Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership role.
- Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company, etc.
- Familiarity with ITIL or other service management frameworks.
- Excellent organizational skills and attention to details
- Amenable to travel (depending on business needs)
- Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levels
- Amenable to work night shift (match the US CST timezone)
- Ok to work onsite/in the office - North Tower 1, SM North EDSA
Your tasks
Your key responsibilities are:
Leadership & Delivery Ma...
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