About the Role
About the Role : The Saviynt IGA & CPAM Support Lead is responsible for leading day-to-day operational support, incident management, issue resolution, and continuous improvement of Saviynt IGA and Cloud PAM platforms.
The role manages a support team, ensures SLA adherence, drives root cause analysis, and collaborates with delivery, security, and application teams to maintain a stable and secure identity ecosystem.
What You’ll Do: Lead L2/L3 support for Saviynt IGA and Saviynt CPAM modules.
Monitor platform health, scheduled jobs, connectors, and task execution.
Troubleshoot failures related to: Access request workflows, Provisioning/deprovisioning tasks, Birthright/automated provisioning, CPAM vaulting and session management.
Handle user onboarding/offboarding issues and lifecycle exceptions.
Manage incidents, service requests, and enhancements via ITSM tools.
Drive root cause analysis (RCA) for recurrin...
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