Lead Hypercare and Stabilization

Join a highly supportive and growth driven environment
Lead high-impact transformation initiatives in a mission-driven organization
About Our Client
Our client is an internationally recognized healthcare provider committed to delivering compassionate care and innovative solutions across a broad network of facilities. With a strong focus on operational excellence and community impact, they are continuously evolving to meet the needs of patients and stakeholders.
Job Description
Assist in carrying out stabilization and hypercare tasks across the discern, design, build, transition, and stabilization phases, with emphasis on post-go‑live support.
Manage structured triage of issues, defects, and incidents; prioritize items based on severity, SLA impact, and business risk; and oversee resolution through defined workflows and escalation routes.
Track early‑life service performance by monitoring SLAs, KPIs, volumes, error rates, and quality indicators, and identify trends ...