Lead Hypercare and Stabilization

• Join a highly supportive and growth driven environment
• Lead high-impact transformation initiatives in a mission-driven organization

About Our Client
Our client is an internationally recognized healthcare provider committed to delivering compassionate care and innovative solutions across a broad network of facilities. With a strong focus on operational excellence and community impact, they are continuously evolving to meet the needs of patients and stakeholders.

Job Description

• Assist in carrying out stabilization and hypercare tasks across the discern, design, build, transition, and stabilization phases, with emphasis on post-go‑live support.
• Manage structured triage of issues, defects, and incidents; prioritize items based on severity, SLA impact, and business risk; and oversee resolution through defined workflows and escalation routes.
• Track early‑life service performance by monitoring SLAs, KPIs, volumes, error r...