Lead Engineer 2 - Customer Application Engineering

Job Description Summary Protection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales/Business Development teams, Product Management and Products R&D. The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation domain. In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self‑objectives, and possess the ability to effect short‑term and some long‑term business goals. Customer interactions are integral to the role, as a domain expert representing the Product Line.

Job Description Responsibilities and Accountabilities

L3 technical support on assigned product platforms, covering both pre‑sales and post‑sales tasks. This role covers mainly ...