Lead - End-User Technologies
Posted by SonarSource • Austin, Texas, United States
About the Role
What you will do
Perform hands-on end-user support and endpoint engineering work across identity management, endpoint security tooling, enterprise communications suite, and service desk software
Distribute and clarify daily work assignments for the squad, ensuring team members understand task priorities, scope, and expected outcomes
Identify and remove obstacles that are slowing the squad's execution — whether that means unblocking a stalled ticket, escalating to the right team, or jumping in to pair on a difficult issue
Support squad members in decision-making by providing context, answering technical questions, and helping them think through ambiguous situations rather than dictating solutions
Triage and prioritize incoming requests during US business hours, acting as the operational point of contact for the squad
Contri...
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