Lead Disputes Operations Associate - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Disputes Operations Associate – REMOTE. In this key role, you will champion fraud mitigation strategies and oversee the resolution of complex disputes within the banking operations environment. Your expertise will help to analyze data, prevent fraud losses, and ensure compliance with regulatory standards. This is an exciting opportunity to contribute to financial wellness and make a meaningful impact on customer experiences while working in a flexible, remote setting.

Accountabilities

• Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
• Liaise with customers and merchants to provide timely and accurate updates on cases.
• Manage the lifecycle of filing, tracking, and reconciliation of chargebacks, ensuring compliance with relevant regulations.
• Analyze data to identify patterns re...