Lead - Dialer Administration

Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin Specialist.

Job Description

Dialer Administrator gets to:

• Perform daily uploads, downloads, and importing of dialer schedules.
• Document activities for outbound dialer.
• Analyze dialer-output data to identify potential problems/issues.
• Run payment reports regularly.
• Create and update dialing campaigns. Filter, list strategies and reports.
• Monitor and adjust performance of the dialer systems.
• Complete other duties as assigned by the markets.

Qualifications

• Intermediate to advanced proficiency level with Microsoft Excel
• Working knowledge on a dialer system and auto-dialer operation...