Lead Deskside Analyst

Overview

Lead Deskside Analyst
Location: Calgary, AB
Opportunity at Microserve

Position Overview

Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside operations, provide guidance to the technical team, ensure high-quality service delivery, and act as a key liaison between client and Microserve’s service teams. This position will also involve hands-on technical work, service coordination, and project oversight.

Key Responsibilities

• Lead and mentor deskside technicians, fostering technical excellence and professional development.
• Oversee and coordinate all aspects of deskside service delivery, ensuring timely and effective support for client environments.
• Perform Tier 2 hardware and...