Lead Customer Service

**Work Schedule**

**Environmental Conditions**

**Job Description**

Join Thermo Fisher Scientific, a global leader dedicated to advancing science, and contribute to a team that creates meaningful impact daily. Located in our Shared Service Center in Costa Rica, our Customer Service group assists clients through every stage of the customer journey — including quotations, order management, invoicing, and master data.

As a Lead Customer Service Representative, you’ll deliver outstanding service. You will also help drive efficiency, support management, and improve processes to enhance customer experiences.

**What You’ll Do**

+ Demonstrate leadership by offering excellent customer service and aiding colleagues in administration, order management, quotations, and master data.
+ Take ownership of complex customer issues, coordinate with internal teams (Sales, Distribution, Finance), and ensure timely resolution.
+ Become a CRM system ...